Refund Policy

Order Processing Time/Shipping:

Please allow 5-7 business days for order processing. This time may be extended during high volume periods. 

We offer standard shipping options via UPS and USPS within the United States only. We are unable to ship to PO Boxes, and Military APO/FPO addresses. We are unable to ship internationally at this time. Standard shipping may take 6-8 business days depending on your location. While we strive to provide the best customer service experience, we cannot be held accountable for lost, stolen or damaged packages with the postal service. 

Returns

Our perfumes, body oils, and all handmade items are considered perishable and are therefore, non-returnable.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Questions about the Refund Policy should be sent to us at renewedscents@gmail.com.